Return Exchange Policy

Return and Refund Policy

At CoverOnSale.in, we strive to provide the best possible shopping experience. However, we understand that sometimes products may not meet your expectations. Our return and refund policy is designed to be fair and hassle-free.

Eligibility for Returns

Items are eligible for returns, refunds, and replacements if they meet the following conditions:

1. Damaged or Defective Items: If the item received is damaged, defective, or has a manufacturing defect.
2. Wrong Item Received: If the item received is different from what was ordered.
3. Missing Parts or Accessories: If the item is missing parts or accessories that were mentioned on the product page.
4. Return Request within 7 Days: If the return request is raised within 7 working days from the date of delivery.

Return Procedure

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team via email or phone.
2. Provide Reason for Return: Clearly state the reason for return and provide supporting images or videos if applicable.
3. Return Shipping: Ship the item back to us in its original packaging with all original accessories and tags.

Refund and Replacement Policy

1. Refund: Refunds will be processed within 7-10 working days from the date of return.
2. Replacement: Replacements will be shipped within 7-10 working days from the date of return.

Important Notes

1. Shipping Costs: Shipping costs and payment charges are non-refundable.
2. Color Variation: Due to multiple factors, colors of the actual product and the product image may vary.
3. Gift Returns: If the item was marked as a gift when purchased, a gift credit will be issued for the value of the return.

If Customer Is Willing To Return the Parcel himself, then they shall return it to the address Below:

Address: Shop 2, Opp Reliable Garden, Naigaon(E) 401208

Special Note for Missing Parts

In case of missing parts or accessories, it is mandatory to provide an unboxing video that clearly shows the package being opened and the contents being inspected. This video should be shared with our customer support team to facilitate the return or replacement process.